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our most common questions

Find the answers to our most common questions below, and send us your own any time by filling out our form here.

  • What is your return policy?
    All sales are final. We don't accept returns, exchanges or cancellations.
  • Can I cancel my order?
    All sales are final. We don't accept returns, exchanges or cancellations.
  • What if an item in my order is damaged, missing or incorrect?
    If any item in your order is damaged or missing or if you receive the wrong item, please email us at info@shopdragonflyvibes.com within 24 hours of receiving your order.
  • Where do you currently ship?
    We ship to all U.S. zip codes, APO and FPO military addresses and all U.S. Territories.
  • Do you ship internationally?
    We do not currently ship to international destinations. We ship to all U.S. zip codes, APO and FPO military addresses and all U.S. Territories.
  • Where do packages ship from?
    Beaverton, Oregon
  • How soon will my order ship?
    All orders ship the next business day.
  • How soon will my order arrive?
    All orders will ship the next business day via USPS Priority Mail. Delivery timeframes range from 1 – 3 business days depending on the shipping location. Please note that these shipping timeframes may experience delays due to unforeseen circumstances. Thank you for your flexibility and understanding.
  • Does the recipient have to be home to receive the package?
    Packages do not require signature and will be left by UPS or USPS at the recipients address.
  • Do you ship boxes to multiple addresses?
    Each order ships to a single address. If you want to send gifts to multiple addresses, you will need to submit individual orders for each address.
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